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Travel Troubleshooter: Hotel sent him refund; airline kept it

I’ve been perplexing to get a reinstate for my US Airways vacation given this summer. we wish we can assistance me.

Earlier this year, we requisitioned a stay in St. Maarten for my 45th anniversary. It was ostensible to be a second honeymoon. we done my reservation by US Airways Vacations.

Conditions during a hotel, a Sonesta Great Bay Beach Resort, were deplorable. The hotel concluded to credit us $887, that it sent to US Airways Vacations.

I waited to get a income behind by US Airways, yet it never came. we called, and a deputy suggested that we send an email to US Airways Vacations. But all I’m removing is an programmed reply.

The miss of team-work from US Airways patron family is creation us bewail that we ever listened of US Airways Vacations.

I’ve been a constant patron to US Airways. My mother is a Silver Preferred member of a faithfulness program, and we have used US Airways Vacations before to book my transport plans. But a approach it’s doing this censure – or should we say, not doing it – leaves me wondering what is going to occur when American Airlines and US Airways finish their merger.

If this is a approach they’ll provide passengers after a merger, it might be time for my mother and me to find a new airline.

Stanley Kubacki, Philadelphia

US Airways Vacations should have processed your reinstate as shortly as it perceived a income from Sonesta. And when it didn’t, it should have explained because it was gripping your $887.

US Airways Vacations might have been commanding a possess limiting reinstate process on your vacation package. (You can review a manners online during www.usairwaysvacations.com/customerservice/generalterms.html). The process records that some vacation components are nonrefundable and that your right to a reinstate “is singular if changes are done to transport plans, transport dates, hotels, hotel categories, hotel configurations, changes in fad or destination.”

In other words, it’s probable that even yet Sonesta concluded to reinstate we $887, US Airways Vacations’ reinstate manners taboo a lapse of a money. I’ve seen that occur a few times. Technically, US Airways Vacations would have been within a rights to keep a money.

But let’s not get mired down in technicalities. That was your money, and a reinstate process of your debate user is irrelevant. It had no right to slot a $887.

Regarding a partnership between American and US Airways, I, too, am doubtful of a “benefits” a airline promised. Interestingly, while this partnership might revoke foe and expostulate sheet prices higher, it is one of a smoothest corporate combinations I’ve seen in new history. Something tells me that your problem would have happened regardless of a deal.

I contacted US Airways Vacations on your behalf, and it soon sent we a refund.

Article source: http://www.sacbee.com/entertainment/living/travel/travel-troubleshooter/article3327533.html

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